REFUND & RETURN POLICY

Our Return Policy at Dr. Fly Salon Spa lasts 30 days. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Non-returnable items:

* Gift cards

* Some retail/makeup items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you're approved, then your refund will be processed. A credit will then automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted..

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robyn@drflys.com or bring your item and receipt to: 102 N Rangeline Road Suite 4 Joplin, MO, 64801 USA

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To return your product, please mail your product to: Dr. Fly Salon Spa 102 N Rangeline Road Suite 4 Joplin, MO, 64801

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return product shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a track-able shipping service. You may also purchase shipping insurance. We do not guarantee that we will receive your mailed return.